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Can You Hear Me?

Can you hear me?

  This may sound like a silly question, but how many times have you asked yourself this when you have been dealing with a business lately? How many times do you think “Are they really listening to me?” Too many times, it feels like businesses simply don’t listen to their customers. They have procedures and …

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Why We All Like To Be Treated Like A VIP

When was the last time you felt like a VIP when you did business with someone? If you’re like most people I asked recently, you will find it very difficult. It’s easy to recall all the times you have received bad service, maybe that was even yesterday! But why? We all know how it feels …

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Make It Easy For Customers To Do Business With You


We don’t have the time and want everything to be as easy as possible. Don’t make it tough for us! As a business owner, you have to consistently find solutions to make processes simple and make customers’ lives easier. In this fast-paced world, your customers just won’t bother if you’re taking too much of their …

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How To Use Systems And Procedures To Wow Your Customers

59% of unhappy customers will try out a new brand or company for a better service experience. Achieving Customer Service Excellence should be the goal of every business owner. In order to be a successful business owner, you need to bring customers back again and again. Effective customer service systems and formal written procedures are …

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