It’s time to design every point of contact the customer has with you and craft their experience so they fall in love with your business.
If your goal in your business is to delight and wow your customers – you’re in the right place.
My mission in life is to optimise the customer experience…
…by focusing on how your customers feel when interacting with you and your business.
I’ve laid awake at night during the bad times, then lived through the great times. I’ve learned through experience what works and what doesn’t and now I pass on this knowledge, so you don’t have to make the same mistakes I did.
This is why I do what I do now
Having spent many years learning, researching, working in businesses and running my own, I now use my wealth of industry experience, business knowledge and passion for learning to help other business owners become successful.
I work with aspirational business women like you, who work with clients in the wellness sector.
- You want to be the best at what you do, setting the bar and raising standards in your industry.
- You value quality, attention to detail and people and quality relationships matter to you.
- You want to stand out from the crowd and have your pick of clients who choose you based on quality not price.
I help you create freedom in your business by designing every point of contact the customer has with you.
By systemising and crafting their experience they will fall in love with your business.
The quality of the relationship with your customers determines their loyalty to you, more than the price of your products or service.
Not sure how to “up your game”?
Helping you look at everything you do with a new perspective will enable you to see new ways of doing things.
I provide the finishing touches to something that is already good by discovering your “WOW” – what makes you special and how you can leverage it to create raving fans.
I show you how to grab the clients attention and move above and beyond your competitors reach. Working together, we will create positive, memorable and emotional experiences by focusing on how your clients feel when interacting with your business.
I help you implement the structures and processes that will position you as the “go to” expert in your field, making it difficult for people to compete with you.
I’ll help you to understand why over delivering is the secret your competitors aren’t using and why you should. This becomes your distinct differentiating factor and your competitive advantage to achieving higher client loyalty, increased revenue and reduced client churn.
I have the greatest success with clients who realise what they’re doing now has got them this far, but are open-minded about doing something different in order to move forward.
And no… it doesn’t have to cost a fortune. In fact, many of the ideas you can implement are free and you can start TODAY!
One of my favourite quotes comes from Maya Angelou…
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
If you want your customers to feel amazing every time they do business with you, then please give me a call on 07716 376 322 . I would love to help you design your very own Client Experience.