PassionIt’s time to design Experiential Customer Service and get your customers to fall in love with your business.


When was the last time you experienced a really memorable customer service moment?

I bet it is much easier to recall the last time you experienced really bad service!

So, why has it become so unusual and unexpected to experience customer service excellence?

Customer Experience Excellence ( or rather the lack of it!) has become a real bug bear for me. These days, when there are so many companies competing for our business, why do so many of them STILL not make the experience of purchasing from them a delight?

And what’s more of a concern is the fact that if these same business owners received the low standard of service that they provide their own customers, they would be at the front of the line to complain.

So why don’t they see it and what’s the answer?…

Truthfully, I don’t know!

If business owners aren’t concerned by the lack of delight they bring to their customers, no-one can help them.

However, if your goal in your business is to delight and wow your customers, but you’re just not sure how to “up your game” – you’re in the right place.

My mission in life is to raise the standards of the customer experience from dismal to delightful.

And no… it doesn’t have to cost a fortune. In fact, many of the ideas you can implement are free and you can start TODAY!

This is why I do what I do now.

By sharing my expertise, my experiences and my knowledge, I am able to help business owners, just like you, to transform your business into the one that you dreamed of owning when you started.

I can help you to design Experiential Customer Service, where the focus is on how your customer feels when interacting with you and your business, rather than the provison of a service or product.

One of my favourite quotes comes from Maya Angelou…

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”


If you want your customers to feel amazing every time they do business with you, then please give me a call on 07716 376 322 or complete the contact me form. I would love to help you design your very own Experiential Cutomer Service.

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